Why Can't Lamp Be On?

I'm seriously fed up of things breaking. The monitor on my desktop PC has now had its day. Which means shelling out somewhere in the region of £100+ for a new one. Or waiting 'til I find one on special offer for less money.
Guess which option I'm taking?
Yup. So for now I'm back to laptop only again. Bloody lifesaver this thing. Bought not a moment too soon. Didn't help that my internet was off all last night though. You'd think that after failing to provide the service I'm paying for that perhaps my ISP might have contacted to me to say something along the lines of:
"We apologize sincerely for your internet being off all yesterday. it was a minor technical fault that has been rectified."
Well no. Not a word. Typical huh. Are ISPs exempt from customer service? I sometimes get the feeling that that's the case. I think they need regulating tighter, to deliver exactly what they promise. I'm looking at you Tiscali!